Posted Under: Add-ons
I recently bought a Microsoft Wireless Mouse, and it has worked great up until now. My computer, which supports Vista claimed that it doesn’t recognize the wireless mouse USB when I plug the usb into the laptop. It says, “Hardware not recognized. Reccomend replacement of product.” This is the first time it has happened and I was wondering what I can do to have my computer recognize the usb receiver/hardware.
I have downloaded the most recent updates from Microsoft regarding the product, but to no avail. Additionally, I have tried to resolve the problem using the Microsoft Q&A, but it is the “hardware” of the usb that isn’t being recognized. I have also restarted my computer in 1.5 hour intervals to try and resolve the issue, but it hasn’t resolved the issue.
I would greatly appreciate any tips or advice that you may have!